Frequently Asked Questions

Click on the category to browse FAQs.

  • High CPU Usage (1)

    High CPU usage can be indicative of several different problems. If a program is eating up your entire processor, there's a good chance that it's not behaving properly. A maxed-out CPU is also a sign of a virus or adware infection, which should be addressed immediately. It could also simply mean that your computer can't keep up with what you want to do, and an upgrade may be in order.

    https://www.wikihow.com/Fix-High-CPU-Usage

  • How To Disable Windows Defender (Windows) (1)

    Windows Defender Antivirus is an anti-malware engine that comes included on Windows 10 to protect your device and data against viruses, ransomware, spyware, and many other security threats.
    Although it's an antivirus that provides robust real-time protection, and even disables itself automatically when a third-party solution is detected, it's not possible to permanently disable or uninstall the engine entirely like in previous versions.
    However, there are still a number of scenarios when you may not want to use the default antivirus. For example, when setting up a kiosk computer that won't connect to the internet and no one will be allowed to connect peripherals. Or when performing specific tasks that otherwise will be blocked by the security feature. If you must disable Windows Defender Antivirus, despite the risks of leaving your device vulnerable to threats, there are a few ways to turn off the antivirus permanently using the Group Policy Editor and Registry.

  • ITSM (3)

    ITSM tools are tools that enterprises can use to successfully design,deliver,manage and improve the way Information Technology (IT) is implemented or used within their respective organizations. To be more precise, it is an approach – not just a separate network management or security management tool - which brings together the right processes, people, and technology, to help organizations meet their business goals easily and efficiently.

  • MSP (Managed Service Provider) Services (3)

    A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.

  • RMM (3)

    Remote Monitoring and Management: Its Meaning

    Remote Monitoring and Management (RMM) is a remote monitoring software that allows Managed Service Providers (MSPs) to monitor as well as manage network endpoints, computers, mobile devices, and entire IT infrastructure remotely from a centralized console.
    An RMM Program is deployed through an "agent" (a small software footprint), which is installed on client systems, workstations, servers, mobile devices etc.
    It's these agents that send back to the MSPs information about client machines; the information includes machine status, machine health etc. Thus the MSPs, by deploying RMM tools, gather insight into client networks. They are thus able to monitor machines remotely, maintain them and keep them up-to-date and even get the machines to stay ahead of issues and resolve them remotely.
    An alert (often referred to as a 'ticket') is created when one of the agents deployed on a machine/network detects a problem. This ticket is sent to the MSP. The MSP then takes the necessary action to get the issue resolved. Tickets are classified on the basis of the type of the issues and their severity; this kind of clarification helps MSPs identify issues as critical or non-critical.

Please Wait!

Please wait... it will take a second!