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RMM

Remote Monitoring and Management: Its Meaning

Remote Monitoring and Management (RMM) is a remote monitoring software that allows Managed Service Providers (MSPs) to monitor as well as manage network endpoints, computers, mobile devices, and entire IT infrastructure remotely from a centralized console.
An RMM Program is deployed through an "agent" (a small software footprint), which is installed on client systems, workstations, servers, mobile devices etc.
It's these agents that send back to the MSPs information about client machines; the information includes machine status, machine health etc. Thus the MSPs, by deploying RMM tools, gather insight into client networks. They are thus able to monitor machines remotely, maintain them and keep them up-to-date and even get the machines to stay ahead of issues and resolve them remotely.
An alert (often referred to as a 'ticket') is created when one of the agents deployed on a machine/network detects a problem. This ticket is sent to the MSP. The MSP then takes the necessary action to get the issue resolved. Tickets are classified on the basis of the type of the issues and their severity; this kind of clarification helps MSPs identify issues as critical or non-critical.

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