Frequently Asked Questions

With the emergence of computers in 1950s, network management tools took its place in the digital platform getting integrated with the Simple Network Management Protocol (SNMP). This ensured a break-fix model to trouble shoot the issue through on-site servicing. As an enhancement, experts framed processes to go on-site for a maintenance check of the IT devices running on the client's network. However, this was a tedious task to move on.

The pilot version of managed IT solution tools came into inception with SNMP to send information to the IT technician. However the system found it complex to manage networks from giant companies. In 2005, with an advancement in technology, companies managed to exploit the managed services which were accessed by the Fortune 500 companies. Thus RMM technology evolved to support managed services so as to assist expert staff to exploit MSP to service the businesses – be it small or medium in the market.