Frequently Asked Questions

Though many people are confused by the terms ITSM and ITIL, the difference between the two is simple and clear. As mentioned already, ITSM tools focus only on planning and strategizing (and also the management) of IT technology in various enterprises. They don't deal with the implementation part. Instead,various ITSM frameworks are available in the market for this purpose. ITIL – which stands for Information Technology Infrastructure Library - is one such popular ITSM framework.